by Cornell University Library
E-Resources Priorities & Expectations Statement: Requests for New or Enhanced Access to a Particular E-resource or Aggregator
The purpose of this document is to communicate a clearly worded statement concerning the priorities of, and the expectations for, the E-Resources Unit. The primary audience for this document will be CUL stakeholders in the acquisition and maintenance of e-resources—both monograph and serial titles, either accessed individually or in packages. These stakeholders include, but are not limited to: selectors, curators, public services staff, and other LTS units and managers. The document structure matches the lifecycle of these products: trial, review or purchase request, licensing, acquisition, activation, add to discovery systems, maintenance. In each step we articulate expected service and common exceptions.
Available at this URL: https://lts.library.cornell.edu/lts/rsm/expect